Have a question or need help doing something with your Visa card? There’s always a way to reach us.
If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call directly +1-303-967-1096. (Collect calls are placed using the local operator)1.
Consumer support center
For common questions and concerns regarding your personal Visa card, visit our support center.
Please contact your Visa payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individuals, subject to your issuer’s verification processes.
You can find the address and telephone number of your card issuer on your Visa statement. The telephone number may also appear on the back of the card itself.
To learn more about how Visa uses your personal information, please visit the Visa Privacy Center.
Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.
Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.
Visa has over 16,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.
We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.
Safety + Security
Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.
It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.
Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
If you believe you have discovered a vulnerability on a Visa website, product, or service, please submit a report.
If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a Visa product or service, please email [email protected].
Your bank, or the issuer that provided you your Visa card, is able to answer most of your questions regarding paying your bill online, checking your balance, redeeming rewards or disputing a charge. Look for their contact information on the back of your card.